Shipping policy

Shipping Policy

At Mariner's Threads™, we’re committed to ensuring your order reaches you as quickly and efficiently as possible. Below, you’ll find details about our shipping options, processing times, and delivery guidelines.

Processing Times

Orders are typically processed within 2-5 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information. Please note that processing times may be slightly longer during peak holiday seasons or sales events.

Shipping Options

We partner with reliable carriers to provide the following shipping options:

  • Standard Shipping: Delivery within 7-10 business days after processing.
  • Expedited Shipping: Delivery within 3-5 business days after processing.
  • International Shipping: Delivery times vary based on destination and carrier, typically ranging from 10-20 business days.

Shipping rates are calculated at checkout based on your location and the shipping method selected.

International Shipping

We ship worldwide! Please note the following for international orders:

  • Shipping rates and times vary depending on the destination.
  • Customs, duties, and taxes are not included in the shipping fees and are the responsibility of the recipient. Please check with your local customs office for more information.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress. If you have any issues with tracking your order, please contact us.

Shipping Delays

While we do our best to ensure timely delivery, unforeseen circumstances such as severe weather, customs delays, or carrier issues may occasionally cause delays. We appreciate your patience and understanding in such cases. If you believe your order is significantly delayed, please reach out to us at support@marinersthreads.com.

Split Shipments

To provide the best quality and options, some items in your order may be fulfilled by different print-on-demand providers. As a result, your order may arrive in multiple packages. You will receive tracking information for each package as they are shipped.

Shipping Restrictions

Currently, we are unable to ship to the following locations:

  • PO Boxes (for certain shipping methods).
  • Countries or regions restricted by carrier or governmental regulations.

If you are unsure whether we can ship to your address, please contact us before placing your order.

Lost or Damaged Shipments

We take great care to ensure your order is packaged securely. However, if your order is lost or arrives damaged, please contact us immediately at support@marinersthreads.com with your order number and a photo of the damage. We’ll work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to us at:

Thank you for choosing Mariner's Threads™! We’re thrilled to be part of your coastal lifestyle journey.