Refund policy

Return and Refund Policy

Every piece we sell is printed for your order, so we handle returns a little differently than a store with a warehouse.

Damaged, misprinted or wrong item

If your order arrives damaged, misprinted, or is not what you ordered, email support@marinersthreads.com within 14 days of delivery with your order number and a photo of the problem. We will replace it free of charge, or refund you if a replacement is not possible. You do not need to send anything back.

Size, fit or change of mind

Because each item is made to order, we are not able to accept returns or exchanges for size, fit or change of mind. Every product page has a size chart for that exact garment, and we are happy to help you choose before you order.

Personalized items

Items made with your text, name or artwork are final once you approve the proof.

Refunds

Approved refunds go back to the original payment method within 5 to 10 business days of approval.

Cancellations

Email us within 24 hours of ordering if you need to cancel or change something. Once production starts we usually cannot.