Return and Refund Policy

At Mariner’s Threads™, we want you to feel confident and satisfied with your purchase. If you’re not completely happy, we’re here to help. Please review our return and refund policy below for details on how to make a return or request a refund.

Our Return Policy

We accept returns within 30 days of receiving your order. To be eligible for a return, your item must meet the following criteria:

• Be in the same condition as you received it: unworn, unused, with tags, and in its original packaging.
• Include your receipt or proof of purchase.

To start a return, please contact us at support@marinersthreads.com. Once your return is accepted, we’ll provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

Important: Customers are responsible for return shipping costs. A 10% restocking fee will apply to non-defective items.

Damages and Issues

We take pride in the quality of our products, but if something isn’t right, we want to make it right. Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

Claims for damaged or incorrect items must be made within 7 days of receiving the order. Email us at support@marinersthreads.com with your order number and photo(s) of the issue, and we’ll work quickly to resolve it for you.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items.
• Sale or clearance items.
• Gift cards.

If you have questions or concerns about whether your item qualifies for a return, please contact us before making a request.

Exchanges

If you need a different size, color, or item, the fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund has been approved. If approved, we’ll process your refund to your original payment method within 10 business days. Please note:

• It may take additional time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@marinersthreads.com.

European Union Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in the same condition as you received them: unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

Customer Responsibilities

• Ensure your shipping address is accurate at checkout. We are not responsible for items lost or delayed due to incorrect addresses.
• Retain proof of return shipping for your records.

Contact Us

We’re here to help! If you have any questions about our return or refund policy, please don’t hesitate to reach out to us at support@marinersthreads.com. We’ll do our best to assist you.

Policy Updates

This policy may be updated at any time without prior notice. For the latest version, visit our website.