Frequently Asked Questions
At Mariner’s Threads™, we’re committed to providing high-quality apparel and excellent service. Below are answers to common questions, but if you need further assistance, don’t hesitate to contact us or subscribe below to stay connected!
Ordering & Payment
How do I place an order?
Simply browse our store, add your favorite items to your cart, and proceed to checkout. Once your order is complete, you’ll receive a confirmation email with all the details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods displayed at checkout.
Can I cancel or change my order after placing it?
If you need to adjust your order, contact us within 24 hours of placing it. Once production begins, changes or cancellations may not be possible.
Shipping & Delivery
How long does it take to receive my order?
Most orders are processed and shipped within 2-5 business days. Standard shipping typically takes 7-10 business days.
Do you ship internationally?
Yes, we ship worldwide! Shipping times and rates vary by destination and will be displayed at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your shipment.
Products & Sizing
How do I know what size to order?
Each product page includes a detailed sizing chart. If you’re unsure, feel free to contact us for guidance.
What type of printing do you use?
We work with trusted print-on-demand providers who use high-quality methods like direct-to-garment (DTG), sublimation, and more. For specific product details, refer to the product description on the item's page.
What materials are your products made of?
Our apparel is crafted from premium materials like cotton and polyester blends. Details are listed on each product page.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for most items. Items must be unworn, in their original condition, and include all tags. Non-defective returns incur a 10% restocking fee, and customers are responsible for return shipping costs.
Can I exchange my item for a different size or color?
Yes! Exchanges are available within 30 days of receiving your order, subject to stock availability. Contact us to arrange an exchange.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please email us at support@marinersthreads.com with your order number and a photo of the issue, and we’ll resolve it promptly.
Stay Connected with Mariner’s Threads™
For more updates, special offers, and news from the sea, don’t forget to subscribe below using the form in the footer of this page. Simply enter your email address to join the Mariner’s Threads™ Crew and never miss a beat!